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The Redesigning and Redefining Work Summit (RRW) is an INVITATION ONLY summit at Stanford University to present new and innovative research and generate dialog among diverse perspectives to create a new platform for the design and definition of work for the twenty-first century.  The RRW Summit will bring together one hundred and fifty top academic researchers, corporate leaders, policy makers, and media representatives to set a research-based agenda for redesigning work.
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Friday, November 8 • 9:05am - 9:25am
Nicholas Bloom, Stanford University

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About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to “shirking from home.” I report the results of a WFH experiment at CTrip, a 16,000- employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH were randomly assigned by even/odd birthdate to work from home or in the office for 9 months. Home working led to a 13% performance increase, of which about 9% was from working more minutes per shift (fewer breaks and sick-days) and 4% from more calls per minute (attributed to a quieter working environment). Home workers also reported improved work satisfaction and experienced less turnover, but their promotion rate conditional on performance fell. Due to the success of the experiment, CTrip rolled out the option to WFH to the whole firm and allowed the experimental employees to re-select between the home or office. Interestingly, over half of them switched, which led to the gains from WFH almost doubling to 22%. This highlights the benefits of learning and selection effects when adopting modern management practices like WFH. 


Panelists
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Nicholas Bloom

Professor of Economics, Stanford University
Nicholas (Nick) Bloom is a Professor of Economics at Stanford University, and a Co-Director of the Productivity, Innovation and Entrepreneurship program at the National Bureau of Economic Research. His research focuses on management practices and uncertainty. He previously worked at the UK Treasury and McKinsey & Company. His work has been covered in a range of media including the New York Times, Wall Street Journal, and Financial Times... Read More →


Friday November 8, 2013 9:05am - 9:25am
McCaw Hall, Stanford Alumni Center 326 Galvez Street, Stanford